Mezzo Bet Privacy Policy

Before sharing an identity document or requesting a withdrawal, you should understand why that information is needed and how it will be handled. Mezzo Bet respects your privacy and is committed to protecting personal information. We collect account details, verification records, payment and betting activity, technical information, and communications to operate services, protect accounts, and meet applicable obligations. For questions about Mezzo Bet personal data, use Contact Us.

This policy covers the website, mobile version, app where available, account services, sports betting, live betting, games, Keno, bonuses, payments, support channels, and user communications. It applies to visitors, registered players, and people contacting support before registration, whether in Addis Ababa or other Ethiopian regions. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing, or deleting it.

Who We Are

Mezzo Bet is the service brand through which the website’s operator provides online betting and gaming for eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, operator terms, relevant license conditions, and regional restrictions. Consult About Us for operator identification and License & Regulation for regulatory information. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not establish regulatory approval.

Information We Collect

The information needed depends on whether you browse, create an account, use betting services, or request assistance. Collection should be limited to lawful, security, operational, and regulatory needs.

• Account data: name, phone number, email, date of birth, username, and password-related security data.
• Verification data: identity documents, age-check results, customer due diligence records, and fraud-prevention information. KYC means “Know Your Customer”: checks used to establish identity and eligibility.
• Transaction data: deposits, withdrawals, relevant payment method details, payment authorization records, balance history, and bonus activity.
• Betting and gaming data: stakes, odds, results, live betting activity, Keno participation, and game sessions.
• Technical data: IP address, device type, browser, operating system, app version, cookies, and log files.
• Communication data: support messages, complaints, emails, chat logs, and call information or recordings where applicable and appropriately notified.
• Responsible gaming data: limits, self-exclusion requests, risk indicators, and account restrictions.

Do not send unrelated sensitive information or documents that have not been requested. A support enquiry may require contact details without requiring a full betting account history.

How We Use Personal Data

We use Mezzo Bet player information to create and manage accounts, confirm identity and age eligibility, enable secure login, process deposits and withdrawals, and settle bets, winnings, bonuses, and promotions. For example, a withdrawal check may compare account-holder information with payment records to confirm that the request is authorized.

Processing also supports investigations into multiple accounts, payment abuse, bonus abuse, fraud, and suspicious betting patterns. Technical and service records help identify faults, improve website and app performance, and resolve support cases. Account activity can support responsible gaming controls and restrictions.

Other purposes include important service notifications, dispute handling, and applicable legal, tax, accounting, anti-money-laundering (AML), licensing, and regulatory duties. Marketing is sent only where permitted, with available opt-out options. Declining marketing does not necessarily stop essential account or security messages.

Legal Basis / Lawful Reasons

Depending on the activity and applicable law, information may be processed because it is needed to provide requested services, comply with legal obligations, protect users and the platform, prevent fraud, or resolve disputes. Consent is obtained where required; withdrawing it does not automatically require deletion of records retained on another lawful basis.

The specific lawful reason depends on the purpose and circumstances. You can ask us to confirm the basis for a particular use of your betting account data. This privacy policy in Ethiopia should be read alongside applicable data protection requirements, not as a claim that every possible processing activity is permitted.

Cookies and Tracking

Cookies are small files stored on your device. Cookies and similar technologies may maintain login sessions, remember preferences, protect accounts, analyse traffic, improve page performance, and support marketing measurement where allowed. A security cookie and an advertising tracker serve different purposes and should not be treated as interchangeable.

See the Cookie Policy for details and available controls. Browser settings may restrict cookies, although blocking essential technologies can affect sign-in or payment functions. Non-essential tracking choices should be offered where required.

Data Sharing

Mezzo Bet does not sell personal data as a product. Necessary information may be shared with third-party service providers—external businesses supporting specific operations—including payment processors, identity verification providers, hosting and cloud providers, analytics and security tools, and customer support systems.

Professional advisers may receive information for relevant work. Disclosure to regulators, law enforcement, or courts may occur when legally required. Access should be limited to the purpose of the disclosure and subject to appropriate confidentiality, security, and contractual requirements. A payment provider, for example, should not receive unrelated support conversations merely because it processes a deposit.

International Transfers

Some providers may store or process information outside Ethiopia. Where this occurs, transfers must follow applicable legal requirements and use suitable safeguards. Provider location, access arrangements, and contractual protections should be assessed before sharing. Contact us to ask whether an international transfer affects your information and what protections apply.

Data Storage and Retention

Records are retained only as long as necessary for their purpose, including account operation, financial records, legal obligations, dispute resolution, fraud prevention, responsible gaming, and regulatory requirements. Different records may need different retention periods; closing an account does not automatically erase all associated information.

When retention is no longer necessary, information should be securely deleted or anonymised so it no longer identifies you. You may request clarification about retention criteria for a particular record.

Security Measures

Mezzo Bet data protection relies on reasonable technical and organisational measures appropriate to the information and risks involved. These include encryption where appropriate, access controls, secure login systems, monitoring, backups, fraud detection, staff confidentiality, and internal handling procedures. No online service can promise absolute security.

For Mezzo Bet account security, use a unique password and access Mezzo Bet login through a verified official service channel. Confirm the domain before entering credentials; a logo alone does not prove authenticity. If an app or APK is offered, verify its source through official channels and review requested permissions. Never share passwords or one-time security codes with someone claiming to provide support.

User Rights

Depending on applicable data protection laws, you may have rights to request access, correction, deletion, restriction, objection, or information about processing. Some requests may be limited where records must remain available for legal, financial, security, or regulatory reasons. Reasonable identity checks may be needed to avoid releasing information to someone else.

1. Step 1: Use Contact Us to identify your request and the account or interaction concerned.
2. Step 2: Complete any necessary verification through the authorized service channel; do not send extra documents unnecessarily.
3. Step 3: Review the response and ask for clarification about any limitation or the complaint-handling procedure.

Questions about Mezzo Bet privacy can be raised even if you have never registered. Requests should be handled within applicable legal timeframes.

Age Restrictions and Children’s Data

Services are intended only for eligible adult users. Mezzo Bet must not knowingly collect personal data from underage users. If a parent, guardian, or other person believes such information has been submitted, contact support so the account and data can be reviewed and appropriate action taken. See the Age Restriction Policy for eligibility requirements.

Responsible Gaming and Account Restrictions

Account activity, deposit limits, self-exclusion requests, and risk indicators may be processed to support responsible betting measures and apply account restrictions. Relevant records may need to remain after closure to help maintain an exclusion or satisfy applicable obligations. Read Responsible Gaming for available controls; access to these records should be limited to relevant duties.

Terms, Bonuses, and Payments

This policy works alongside the Terms and Conditions, bonus rules, payment checks, and anti-fraud controls. Before registration or payment, compare available methods by disclosed fees, transaction limits, processing time, verification requirements, and support options—not by speed alone. Check withdrawal requirements before depositing. Website, mobile, and app access may differ, but using a different channel does not remove identity verification requirements.

Updates to This Policy

This policy may change when services, applicable laws, security practices, or processing activities change. The current version will be available on this page, with additional notice of significant changes where required. Review it when a new feature asks for additional information, and contact us if its purpose or handling is unclear.